FAQ
Frequently asked questions
Where is your furniture made?
All our furniture is manufactured in China by trusted, high-quality suppliers. We work directly with factories to ensure quality and affordability.
Do you ship to Singapore?
Yes, we ship directly to Singapore from our warehouses in China. Shipping typically takes 7–14 business days, depending on the product and order volume.
What are the shipping fees?
Shipping fees are calculated based on the size and weight of the items. The total shipping cost will be displayed at checkout before you confirm your order.
How is the furniture delivered?
We offer door-to-door delivery. For larger items, we recommend someone be present to assist with moving or unpacking.
Are customs duties or taxes included?
All prices shown are inclusive of GST (Goods and Services Tax) for Singapore. We handle customs clearance on your behalf, so there are no surprise charges.
Do you offer assembly services in Singapore?
Yes, we offer optional assembly services at an additional charge. You can select this option at checkout or contact us after placing your order.
Can I track my order?
Yes. Once your order is shipped, we’ll email you a tracking link so you can follow its journey from our warehouse in China to your doorstep in Singapore.
What if my furniture arrives damaged?
What if my furniture arrives damaged?
Please inspect your items upon delivery. If you receive a damaged or defective item, contact us within 48 hours with photos, and we’ll arrange a replacement or refund.
What is your return policy?
We accept returns within 7 days of delivery for unused and undamaged items. Return shipping fees may apply unless the return is due to our error.
Can I customize the furniture?
Some items are available for customization (color, fabric, dimensions). Please contact us with your requirements before placing your order.
What payment methods do you accept?
We accept credit/debit cards, PayNow, PayPal, and bank transfers. All payments are processed securely.
Do you have a showroom in Singapore?
We are currently an online-only store. However, we provide detailed product descriptions, measurements, and photos to help you make informed decisions.
Do you offer bulk or B2B pricing?
Yes, we work with interior designers, developers, and businesses. Contact us for bulk orders or trade partnerships